PPG News & FAQs


30 November 2018

Two of the PPG committee members spent a half day shadowing staff at the Practice. The objective was to get a behind the scenes overview of the daily work & challenges.

Angela shadowed Dr Pearson. Her report is here.

Richard shadowed reception staff. His report is here.

19 November 2018

A public meeting –Better Care Together– took place at RCC offices to present and discuss changes to hospitals in East Leicester & Rutland (ELR). A copy of a report about the meeting can be found here.

15 November 2018

At our public meeting Drs Bietz & Pearson gave informative presentations concerning the Practice appointments & telephone systems. Some very valuable information is contained in a PowerPoint presentation they gave. It can be found here.  If you are not familiar with PowerPoint a hard copy of the presentation can be obtained from the Practice reception.

08 March 2018

Ear syringing can now be done at Oakham Medical Practice.
Book an appointment with a nurse who will check your ears and, if necessary, will book an appointment with the ear syringing clinic. See FAQs below for more…

07 March 2018
There is an increase of Avian Influenza (bird flu) in wild life reported. Public Health England advises that the risk to public health from avian influenza is very low.

As a precaution, you should avoid contact with sick, dying or dead poultry and wild birds, avoid contact with surfaces contaminated with bird faeces and avoid untreated feathers. Bird & poultry keepers must adhere to the Avian Influenza Prevention Zone laws that are in place throughout England.

The Animal and Plant Health Agency (APHA) has advised that the majority of dead wild birds will not have Avian Influenza infection. But caution is advised.

For more details visit the DEFRA website or call them on 03459 33 55 77.

12th September 2017

Age UK Leicestershire & Rutland are seeking volunteers for the Macmillan Befriending Project. See www.ageukleics.org.uk

If you are over 18 and would like more information please contact:

elaine.rootham@ageukleics.org.uk or telephone 01572 823 942 / 07711 325 517

12th September 2017

In an attempt to reduce medicines wastage which totalled £1.8 million across East Leicestershire and Rutland last year, patients will now be required to order their repeat prescriptions directly with their GP practice, with effect from their next repeat prescription order.

East Leicestershire and Rutland Clinical Commissioning Group (ELR CCG) is advising patients through their GP practice and local pharmacies about changes that have been made to how repeat prescriptions are ordered.

Dr Andy Ker, local GP and Clinical Vice-Chair of ELR CCG, said:

“We are wasting a huge amount of money each year paying for medicines that are not used and ultimately wasted.

“Medicines wastage occurs for a number of reasons, of which we have found one of the main causes being the over-ordering of repeat prescriptions. We are committed to reducing this waste and are now asking for patients across our communities to support us in reducing the amount of waste we produce.


Why is it sometimes difficult to see my own doctor?

OMP has over 16 000 patients. Doctors work on a rota and therefore not every doctor is on duty every day. You can make an appointment to see a specific doctor, but there may be a delay. Patients must ask themselves which is most important; getting to see a doctor quickly or waiting, maybe days, to see their preferred doctor?

Did you know? Nurses or pharmacists can deal with minor ailments—that can be even quicker.

(BTW. From an administrative perspective patients are registered with the Practice, not an individual doctor. Registering with a doctor is an older system that is not practical today in a large practice.)

What is triage?

Triage is widely used in health care to determine the severity and urgency of cases. The process quickly determines patients illness, or situation, in order to decide the severity of their problem and how to prioritise cases.

Why does Practice reception ask questions before I see a doctor?

The reception staff try to determine which specialist is most appropriate to deal with patients needs. The Practice is multi discipline and has diverse highly qualified staff on hand. Rutland Memorial Hospital is adjacent and has complimentary services. By asking questions the receptionist can quickly direct the patient along the best care path.

Staff are not being obstructive nor prying; they are trying to get the most appropriate response implemented as quickly as possible. This helps both patient and Practice by preventing either wasting time.

All Practice staff are bound by confidentiality and if asked a private area can be used.

(Also see ‘What is Triage’.)

Why is there often a long delay in getting an appointment for routine treatment?

Routine treatments (e.g. inoculations, steroid treatment & etc.) may be scheduled on a rota to group similar cases together. Speciality clinicians can then be available and deal quickly with more cases. This is efficient and ultimately results in lower waiting times overall. Speciality group clinics are often scheduled for a Saturday to cause less intrusion in the urgent work load.

If a patient’s situation significantly worsens during a treatment cycle they should contact the Practice and request a review.

How can I synchronise my prescriptions?

Would you like to save time and order all your repeat medication at the same time? This will avoid the need to collect medication at irregular times throughout the month.

Please use the online form and follow the instructions.

Upon receipt of the completed form your GP will issue a single prescription that synchronises all your medication so you have just one monthly collection to make.

Where can I get my ears syringed?

Starting in February 2018 the Practice will be providing ear irrigation (syringing). This will require a doctor or nurse referral. It will not be an ‘on demand’ service but based on clinical necessity.

There are 2 places where you can have your ears syringed privately on demand. An appointment is needed at both.

The cost is £50.00 whether you have one ear or both syringed.

The cost is £34.99 whether you want one or both ears syringed.

I’m hard of hearing and need help.


This information is for patients who find it difficult to hear the doctor and wear NHS or other hearing aids that have a ‘T’ setting.

a) If you have difficulty hearing the doctor call your name.
When making your appointment, inform the receptionist who will arrange for the doctor to come out and collect you.

b) If you have difficulty hearing the doctor during consultation.
Collect the ‘Hearing Monitor’ from reception desk 3 when you arrive for your appointment and take it with you into the consulting room. The doctor will plug it in for you. Turn your hearing aid to the ‘T’ setting.

c) If you need help with hearing loss visit this NHS link for information.


(Provided by Leicestershire County Council. Visit The Leicestershire County Council website)

The deaf & hard of hearing services can offer a range of equipment. This service can be contacted on the internet or by phoning 01162 323232. You will be sent a self assessment form to fill it in and return to the Leicester office.

A worker will contact you to arrange a home visit, where they will help you to select from the equipment on offer to make your life easier. E.G. making your phone/doorbell louder, or a special fire alarm which has a vibrating pad placed under your pillow.


Address: Disabled Persons Railcard Office, PO Box 6613. Arbroath. DD11 9AN Tel: 03456050525. OR….
Google ‘Disabled Persons Railcard’ click on ‘Are you Eligible’, scroll down to ‘Are you registered as deaf or use a hearing aid’. All details needed are at the Disabled Persons Railcard website.

The cost is £20 a year OR £54 for 3 years. This enables you to get 33% off an adult fare on every journey you make. Plus, when travelling with another adult they also get 33% off their ticket because they are there to help you hear announcements & etc.